Returns & exchanges

Manufacturing defects or incorrect descriptions

A garment may be exchanged or refunded if a manufacturing defect is confirmed, or if the product you receive does not match its description on our website.

Report a problem

If your product is defective or does not match its description, email Ghost77store@gmail.com or contact us through the chat on this website.

Please include your order reference, a description of the issue and, when emailing, photos showing the problem. We will review your report and contact you about the exchange or refund and any return arrangements.

Your statutory rights

This policy does not limit your statutory consumer rights, including any applicable right to cancel an online purchase or remedies required by law. For EU consumers, a 14-day right of withdrawal generally applies to online purchases, subject to legal exceptions. You can contact us by email or website chat to exercise your applicable rights.